Shipping policy

Shipping Information

LUMIVO ships internationally using trusted logistics partners.

Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Estimated delivery time is 7–15 business days, depending on your location and local customs processing.
Delivery times are estimates and may vary due to factors outside our control, such as customs delays, carrier issues, or holidays.

Shipping Costs
We offer free shipping on all orders.

Tracking Information
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 2–5 business days to appear after shipment.

Customs & Duties
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Incorrect Address
Please ensure your shipping address is correct before completing your order.
LUMIVO is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Orders
If your order has not arrived within 30 business days, please contact us at 

We will review your case and provide a replacement or refund where applicable.