Refund policy

Return & Refund Policy
At LUMIVO, customer satisfaction is important to us. Please read this Return & Refund Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.

Returns
Due to the nature of our products and international shipping, we do not accept returns for change of mind. Returns are only accepted if the item is defective, damaged, or incorrect upon arrival. To be eligible for a return or refund request, you must contact us within 14 days of receiving your order.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us at offfeed226@gmail.com with your order number and a clear photo or video showing the issue. Once verified, we will offer a replacement or a refund depending on the situation.

Refunds
Once your refund request is approved, the refund will be processed to your original payment method. Refunds may take 5–10 business days to appear, depending on your bank or payment provider. Shipping costs, if applicable, are non-refundable.

Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank or PayPal account again, then contact your payment provider. If the issue continues, contact us at offfeed226@gmail.com.

Incorrect Address
LUMIVO is not responsible for refunds or replacements if the customer provides an incorrect or incomplete shipping address.

Contact Information
For any questions regarding returns or refunds, please contact us at offfeed226@gmail.com.